Payments, Cancellation & Refunds | LiduAI

Local-review draft · Not yet effective. Operator: LIDU AI LABS. Complete the contact and jurisdiction details below and verify operational practices before public launch.

1. Scope

This policy covers services actually sold by LIDU AI LABS through LiduAI. Current local plans include example configuration and do not establish an active sale or future price promise. Currency, tax, benefits, credit expiry, charging rules and refund conditions must be disclosed before accepting payment.

2. Subscriptions and credits

Subscriptions or automatic renewals apply only when clearly stated and confirmed. Renewal price, interval and cancellation method must be shown before purchase. Free attempts and paid credits are different; a failed free attempt is not automatically a paid charge. No unapproved paid additions may be imposed.

3. Failures and billing disputes

Report duplicate charges, paid but undelivered services, technical failures without appropriate credit restoration or suspected unauthorized payments with order and task IDs, time and an explanation. Do not send full card numbers or security codes. Output preference and failure to deliver require distinct review; a blanket no-refunds rule for AI products cannot displace mandatory remedies.

4. Cancellation and refund requests

Use available billing or subscription controls first, or support tickets if controls are unavailable. Cancellation generally prevents future renewals; current-period benefits and refunds depend on clearly disclosed purchase terms and mandatory law. No automatic refund button or fixed settlement time is promised in this version. Eligibility, amount, progress and expected payment-channel settlement time should be explained during review.

Withdrawal rights, cooling-off periods and digital-service exceptions depend on the actual sales jurisdiction. Starting use alone does not establish waiver of statutory rights; any required specific consent must be obtained and recorded in checkout. Keep order and communication records. This policy does not restrict lawful recourse to payment providers or consumer authorities.

Contact and launch requirements

Operator: LIDU AI LABS. Existing users can submit general questions or rights requests through support tickets. The full legal entity and registration details, address, applicable jurisdictions, public contact email, privacy email and copyright/DMCA agent details remain to be supplied. Tickets require sign-in and do not replace a public channel for non-users. An effective date will be announced after these items are completed.